Privacy Policy

PulseSupport (“we”, “us”, or “our”) provides automated web chat and booking software for service businesses operating in South Africa. You can reach us at support@pulsesupport.co.za.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.

Information you provide directly:

• Account registration details (name, email address, business name)
• Billing information (processed securely by Paystack — we do not store card details)
• Widget configuration data (FAQs, business hours, branding preferences)
• Communications you send us (support requests, feedback)

Information collected automatically:

• Usage data (pages visited, features used, session duration)
• Device and browser information (IP address, browser type, operating system)
• Cookies and similar tracking technologies

Visitor data collected via your widget:

When your website visitors interact with the PulseSupport widget, we collect conversation data, booking details, and any contact information they voluntarily provide (name, email, phone number). This data is processed on your behalf as your data processor.

• To provide, operate, and improve the PulseSupport platform
• To process bookings and payments on your behalf
• To send account-related emails (confirmations, receipts, alerts)
• To respond to support requests and enquiries
• To detect and prevent fraud or misuse
• To comply with applicable legal obligations
• To analyse usage patterns and improve our service (using anonymised or aggregated data)

We do not sell your personal information or your visitors' personal information to third parties.

We may share information with trusted third-party service providers who assist us in operating the platform, including:

• Paystack (payment processing)
• Chatwoot (live chat infrastructure)
• Google / Gemini AI (AI-powered responses — data is processed under Google's terms)
• Vercel / hosting providers (infrastructure)
• Analytics providers (aggregated usage data only)

All third-party providers are required to handle data securely and only for the purposes we specify. We do not share your data with advertisers.

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Understand how you use our platform (analytics)

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the platform.

We retain your account data for as long as your account is active. If you close your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it for legal or accounting purposes.

Visitor conversation and booking data collected via your widget is retained for 12 months by default and can be deleted on request.

You may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability (receive your data in a structured, machine-readable format)

To exercise any of these rights, contact us at support@pulsesupport.co.za. We will respond within 30 days.

We implement industry-standard security measures including HTTPS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

PulseSupport is not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our platform. The “Last updated” date at the top of this page reflects the most recent revision.

If you have any questions about this Privacy Policy, please contact us:

• Email: support@pulsesupport.co.za
• Website: https://pulsesupport.co.za