Refund Policy

All payments made to PulseSupport — including monthly subscription fees, overage charges, and any other platform fees — are non-refundable. By subscribing to a paid plan or incurring overage charges, you acknowledge and agree that no refunds will be issued under any circumstances.

This applies to, but is not limited to:

• Monthly subscription fees for Growth or Pro plans
• Overage charges for AI replies beyond your plan limit
• Overage charges for bookings beyond your plan limit
• Any partial-month charges following a plan upgrade
• Charges incurred during any period your account was active

If you use PulseSupport's “Pay-to-Book” feature, your customers may pay a deposit to confirm their booking. These customer payments are processed by Paystack and transferred to you (the business owner) according to Paystack's payout schedule.

PulseSupport is not a party to the transaction between you and your customer. Any refunds to your customers for booking deposits are your sole responsibility as the business owner. We do not process, facilitate, or guarantee customer refunds.

If a booking is cancelled using the cancellation code feature, the slot is released in our system — but any deposit refund to your customer must be arranged directly by you outside of PulseSupport.

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. After cancellation:

• You will retain access to your paid plan features until the end of the billing period
• Your account will be downgraded to the free plan at the next renewal date
• No further charges will be made
• No refund will be issued for the remaining portion of the billing period

Cancelling your subscription does not delete your account or data. You can resubscribe at any time.

We will only consider issuing a credit (not a refund) in the rare event of a verified billing error caused entirely by our systems — for example, a duplicate charge. Such cases must be reported within 14 days of the charge by contacting us at support@pulsesupport.co.za with proof of the error.

Account credits, where granted, will be applied to future billing cycles and cannot be withdrawn as cash.

PulseSupport offers a free plan with no time limit. We encourage you to use the free plan to evaluate the Service before upgrading to a paid plan. The existence of a free plan is one reason why we maintain a strict no-refund policy on paid subscriptions.

If you believe you have been charged in error, please contact us before initiating a chargeback or payment dispute with your bank. Unauthorised chargebacks may result in the suspension or permanent termination of your account.

To resolve a billing concern, contact us at support@pulsesupport.co.za. We aim to respond to all billing queries within 2 business days.

If you have questions about this Refund Policy, please contact us:

• Email: support@pulsesupport.co.za
• Website: https://pulsesupport.co.za